Verzendbeleid
SHIPPING POLICY — WYNWELL
At WYNWELL, we are committed to reliable, careful, and transparent order fulfillment. Every order is handled with attention to product quality, packaging, and delivery.
Please review the information below before completing your purchase.
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details.
From that point, the order is considered in transit.
Shipping Times
Estimated delivery times, excluding processing time:
- European Union: 7–14 business days
- United Kingdom, United States & Canada: 7–14 business days
- Rest of the World: 7–21 business days
These delivery windows are estimates only and are not guaranteed.
Delivery may be affected by:
- Customs clearance
- Carrier delays
- Peak seasonal demand
- Local courier capacity
- Weather conditions
- Other circumstances outside our reasonable control
Important Delivery Notice
Total delivery time consists of:
Order processing time + shipping transit time
Once an order has shipped, delays caused by carriers, customs authorities, or local delivery services are outside of WYNWELL's direct control.
Orders generally cannot be canceled while they are actively in transit.
Carrier tracking information serves as the primary reference for shipment and delivery status.
Shipping Costs
Shipping costs are calculated at checkout based on your destination and the shipping service selected.
Any promotional free-shipping offer applies to standard shipping only, unless otherwise stated.
Customers are responsible for any customs duties, import taxes, or similar charges where applicable, unless otherwise stated at checkout.
Order Tracking
Once your order has been dispatched, tracking information will be sent to the email address provided at checkout.
Please note that tracking information may take 24–72 hours to update after dispatch.
If you have not received tracking information within 3 business days after shipment confirmation, please contact us at:
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
WYNWELL cannot guarantee delivery where an incorrect or incomplete address has been provided.
If you notice an error in your shipping information, please contact our support team as soon as possible. Once an order has entered fulfillment or has been shipped, we may be unable to modify the delivery address.
Delayed or Lost Packages
WYNWELL is not responsible for delays caused by:
- Incorrect or incomplete shipping information
- Customs procedures
- Carrier or courier disruptions
- Weather events
- Local delivery issues
- Circumstances beyond our reasonable control
However, our support team will make reasonable efforts to assist with shipment tracing and carrier communication where possible.
If a package is officially confirmed as lost by the carrier, WYNWELL will review the circumstances and provide an appropriate resolution.
Damaged Packages
If your order arrives visibly damaged, please contact us as soon as possible and include:
- Your order number
- Clear photos of the package
- Clear photos of the affected product
We will review the case and determine the appropriate next step.
Final Notice
By placing an order with WYNWELL, you acknowledge the estimated delivery timelines and shipping conditions described in this policy.
Nothing in this policy limits consumer rights that cannot legally be excluded under applicable law.